Microsoft has acknowledged a known issue that can occur with Outlook in relation to integrated technology such as Instant-Access Scheduler.  Below are some easy troubleshooting tips to follow, should you experience the issue.

User may experience:

• Disappearance of the Instant-Access button from the toolbar
• Disappearance of the options for Meeting Request (in the “New” drop down menu) and Setup Screen (in the “Tools” drop down menu)
• The Meeting Request, Setup Screen options and the Instant-Access button may still appear but do not respond or function

Easy solutions:

• Close Microsoft Outlook® and then reopen it. No need to reboot the PC.
• Check if Microsoft Outlook® is running in the Task Manager on your desktop.  If so, select, and choose “End Task”; Reopen Microsoft Outlook®
• In most cases, this will fix the problem

In general, follow these best practices:

• Shut down Microsoft Outlook® at the end of the day
• Ensure security patches for Microsoft Outlook® are up to date

System Requirements

 Windows 2000 Service Pack 4 with Office XP
 Windows XP Service Pack 1 or 2 with Office 2003
 Windows XP Service Pack 1 with Office XP
 Instant Access Subscription
 Instant Access Scheduler plug-in
 

To download the plug-in, you will need to have administrative rights on your PC. If you have questions about that, please contact your network administrator.